Store Policies
Thank you for shopping with us! Please take a moment to review our store policies before placing your order.
Returns & Refunds
All sales are final. Due to the nature of our products, we do not accept returns or offer refunds. Please ensure you read product descriptions carefully before purchasing.
Damaged Items
If your order arrives damaged, we sincerely apologize for the inconvenience. We are happy to replace damaged items under the following conditions:
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You must contact us within 3 days of receiving your order.
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Please provide clear photo proof of the damaged item and packaging.
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Once verified, we will send you a replacement at no extra cost.
Shipping & Delivery
Our processing and shipping turnaround time is 3–7 business days.
Please ensure all shipping information is correct at checkout. We are not responsible for delays, delivery errors, or lost packages caused by incorrect addresses or carrier issues.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out through our contact form or email us at [email protected]
1. Eligibility
By using this Site, you confirm that you are at least 18 years of age or have legal parental or guardian consent to use the Site. You agree to provide accurate and complete information when making a purchase.
2. Products and Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. Product formulations may be updated, and packaging may vary from what is shown on the website. All products are for external use only.
3. Allergies and Sensitivities
Please review product ingredient lists carefully before use. We are not responsible for any allergic reactions or skin sensitivities. If you have known allergies or sensitive skin, consult your healthcare provider before using our products.
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Payment must be received in full before your order is processed. We accept all major card issuers
5. Shipping and Handling
We ship within The Continental US. Processing time is typically 3-7 business days, with delivery times varying based on location and shipping method. We are not responsible for lost, delayed, or damaged shipments once the order has been handed to the carrier.
6. Returns and Exchanges
Due to the personal nature of body care products, we do not accept returns on any items. If you received a damaged or incorrect item, please contact us within 3 days of delivery.
7. Intellectual Property
All website content including images, product names, logos, and descriptions are the intellectual property of The Pink Lady Skincare and may not be used without written permission.
8. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
9. Limitation of Liability
To the maximum extent permitted by law, The Pink Lady Skincare shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.
10. Privacy
Your use of the Site is also governed by our [Privacy Policy], which outlines how your personal information is collected, used, and protected.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the updated Terms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please reach out to us at:
Email: [email protected]