Store Policies
Thank you for shopping with us! Please take a moment to review our store policies before placing your order.
Returns & Refunds
All sales are final. Due to the nature of our products, we do not accept returns or offer refunds. Please ensure you read product descriptions carefully before purchasing.
Please note that scent is highly subjective and may be experienced differently by each individual. Some scents are naturally lighter or more subtle than others, and individual sensitivity to fragrance can vary greatly—what may be noticeable to one person may be undetectable to another.
As such, we do not offer refunds, returns, or exchanges based on personal perception of scent. All purchases are final.
We encourage customers to read product descriptions carefully and, when available, sample products prior to purchase to ensure satisfaction.
Thank you for understanding and supporting our commitment to quality and consistency
Discounts & Coupons
Please note that any discounts not applied at the time of checkout cannot be added or adjusted after an order has been finalized.
Damaged Items
If your order arrives damaged, we sincerely apologize for the inconvenience. We are happy to replace damaged items under the following conditions:
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You must contact us within 3 days of receiving your order.
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Please provide clear photo proof of the damaged item and packaging.
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Once verified, we will send you a replacement at no extra cost.
Defective Product Policy
All defects related to pumps or bottles must be reported via email within 3 Days of Delivery. Reports must include proof of the defect (e.g., photos or videos) in order to be eligible for a replacement part.
We are not responsible for any issues or defects reported after 3 days from the delivery date if no prior notice was given within the stated time frame.
Fragrance Disclaimer
Please note that while our scents are inspired by popular fragrances and may share many of the same notes, they are not identical to the originals. By "similar," we mean they carry comparable fragrance profiles and may smell closely related — but they are not exact duplicates.
The Pink Lady does not claim affiliation with, nor do we represent or distribute, any original designer or brand fragrances. Our interpretations are independent creations intended to provide a similar scent experience.
We highly recommend purchasing a sample pack before committing to full-size products, especially if you’re seeking a near match to a specific fragrance. As scent perception is subjective and we do not guarantee a 1:1 match, we do not offer refunds or replacements for fragrances that do not meet expectations based on the original.
Thank you for understanding and supporting our handcrafted creations.
Shipping & Delivery
Our processing and shipping turnaround time is 3–10 business days.
Please ensure all shipping information is correct at checkout. We are not responsible for delays, delivery errors, or lost packages caused by incorrect addresses or carrier issues.
Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out through our contact form or email us at [email protected]
1. Eligibility
By using this Site, you confirm that you are at least 18 years of age or have legal parental or guardian consent to use the Site. You agree to provide accurate and complete information when making a purchase.
2. Products and Descriptions
We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. Product formulations may be updated, and packaging may vary from what is shown on the website. All products are for external use only.
3. Allergies and Sensitivities
Please review product ingredient lists carefully before use. We are not responsible for any allergic reactions or skin sensitivities. If you have known allergies or sensitive skin, consult your healthcare provider before using our products.
4. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Payment must be received in full before your order is processed. We accept all major card issuers
5. Shipping and Handling
We ship within The Continental US. Processing time is typically 3-10 business days, with delivery times varying based on location and shipping method. We are not responsible for lost, delayed, or damaged shipments once the order has been handed to the carrier.
6. Returns and Exchanges
Due to the personal nature of body care products, we do not accept returns on any items. If you received a damaged or incorrect item, please contact us within 3 days of delivery.
7. Intellectual Property
All website content including images, product names, logos, and descriptions are the intellectual property of The Pink Lady Skincare and may not be used without written permission.
8. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
9. Limitation of Liability
To the maximum extent permitted by law, The Pink Lady Skincare shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.
10. Privacy
Your use of the Site is also governed by our [Privacy Policy], which outlines how your personal information is collected, used, and protected.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the updated Terms.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please reach out to us at:
Email: [email protected]