Frequently asked questions
What is the return policy?
No. Due to the nature of our products and for hygiene reasons, we do not accept returns. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, and we'll work with you to resolve the issue.
Are any purchases final sale?
Yes. All orders are considered final. If you need to cancel your order, you must do so within 8 hours of submitting it. After the 8-hour window has passed, orders cannot be canceled, modified, or refunded because processing has already begun.
When will I get my order?
Our standard processing time is up to 22 business days. For pre-orders, processing can take up to 30 business days.
Business days are Monday through Friday and do not include weekends or holidays. Once your order has been processed and shipped, you'll receive a shipping confirmation with tracking information (if applicable).
What are the expiration dates for your products?
To ensure the best quality and performance, we recommend using our products within the following timeframes:
- Body Oils: 12 months
- Butta Creams: 6 months
- Perfumes: 5 years
- Perfume Oils: 12 months
- Body Scrubs: 6 months
For the longest shelf life, store your products in a cool, dry place away from direct sunlight and always keep containers tightly sealed when not in use.
What if my order is missing items or arrives damaged?
If your order is missing an item or arrives damaged, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the damaged item(s), the packaging, and the shipping label.
If you purchased Shipping Protection, please file your claim directly with Protectly. Protectly will send you an email after your order is placed that includes a link and instructions for submitting a claim.
If you did not purchase Shipping Protection, you will need to file a claim directly with the shipping carrier. We are not responsible for lost, stolen, missing, or damaged packages when Shipping Protection was not purchased, and we are unable to issue refunds or replacements for these orders.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Do you combine orders?
No, we do not combine orders due to the volume of orders we receive. We recommend placing one order rather than multiple to avoid paying multiple times on shipping.