Frequently asked questions
What is the return policy?
Due to the nature of our products, we do not accept returns, exchanges, or refunds on any items once an order has been delivered.
Are any purchases final sale?
Yes. All sales are final. Due to the hygienic nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.
Orders may only be canceled within 8 hours of being submitted. After the 8-hour cancellation window has passed, orders cannot be canceled, modified, returned, or refunded because processing has already begun.
When will I get my order?
Orders require processing time before they are shipped. Our standard processing time is up to 22 business days.
Pre-orders require additional time and may take up to 30 business days to process.
Business days are Monday through Friday and exclude weekends and holidays. Please note that processing times do not include shipping transit time. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
When do your products expire?
To maintain the best quality, freshness, and performance, our products have the following recommended expiration timeframes:
- Body Oils: 12 months
- Butta Creams: 6 months
- Perfumes: 5 years
- Perfume Oils: 12 months
- Body Scrubs: 6 months
For the best shelf life, store products in a cool, dry place away from direct sunlight and heat. Keep all containers closed when not in use.
What happens if my package is damaged, missing, or stolen?
What happens if my package is damaged, missing, or stolen?
If your package arrives damaged, is stolen, or is missing, please follow the steps below:
If you purchased Shipping Protection, please file a claim directly through the email you received from Protectly. The email will include a link and instructions for submitting your claim.
If you did not purchase Shipping Protection, you will need to file a claim directly with the shipping carrier. We are not responsible for stolen, lost, or damaged packages that were not covered by purchased Shipping Protection.
If an item is missing from your order, please email us with a photo of the products you received along with your packing list. Our team will review the information provided and assist with the issue.
Please make sure your shipping address is correct before submitting your order, as we are not responsible for packages sent to an incorrect address provided by the customer.