Terms of service

TERMS OF SERVICE & AGREEMENT

Effective Date: 01/01/2026
Business Name: The Pink Lady Skincare LLC
Website: www.thepinkladyskincare.com

1. AGREEMENT TO TERMS

By accessing our website, browsing, or placing an order with The Pink Lady Skincare LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with any policies referenced on our website.

By completing a purchase, you agree that:

  • You are at least 18 years old or have permission from a legal guardian
  • All information provided is accurate and complete
  • You are authorized to use the payment method provided
  • You accept that all sales are final unless otherwise stated
  • You agree to comply with all store policies

2. ELECTRONIC ACCEPTANCE

By using this website and/or placing an order, you agree that your actions constitute a legally binding electronic signature.

This includes:

  • Clicking “Place Order,” “Checkout,” or similar buttons
  • Entering payment information
  • Completing any transaction

These actions confirm your acceptance of all Terms of Service and policies.

3. PRODUCTS & USE DISCLAIMER

All products are intended for external use only.

By purchasing, you acknowledge:

  • You are responsible for reviewing ingredients for sensitivities or allergies
  • You will perform a patch test prior to full use
  • Product results may vary

The Pink Lady Skincare is not liable for allergic reactions, misuse, or improper handling of products.

4. ORDER POLICY (ALL SALES FINAL)

All orders are final sale.

We do NOT allow:

  • Order cancellations
  • Order modifications after checkout
  • Adding items to existing orders
  • Refunds based on scent preference

Please review your order carefully before submitting.

SALE & PROMOTION POLICY
Discounts and promotional offers are only valid during the stated sale period. Orders placed before a sale begins are not eligible for the discount and will not be adjusted, refunded, or partially credited once the sale becomes active.

By completing your purchase, you acknowledge and agree to these terms.

 

5. PROCESSING & SHIPPING

  • Standard processing time: up to 22 business days
  • Processing times may extend during high-volume sales

All orders ship via ground unless otherwise stated.

Once shipped, we are not responsible for carrier delays.

6. ADDRESS ACCURACY

Customers are responsible for entering the correct shipping address at checkout.

  • We ship to the exact address provided
  • We do not guarantee address changes after order submission
  • Orders with incomplete or suspicious addresses may be canceled

If an order is delivered to the wrong address due to customer error:

  • No refunds or replacements will be issued

7. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once marked “Delivered”, we are not responsible for lost or stolen packages.

  • Customers must file a claim with the shipping carrier
  • All packages include $100 courier insurance
  • Additional claims may require documentation (including police reports)

8. DAMAGED ITEMS

Damage claims must be submitted within 48 hours of delivery with:

  • Photo of shipping box (including label)
  • Photo of internal packaging
  • Photo of damaged product(s)

Incomplete claims may be denied.

Shipping Protection Policy

Shipping Protection is optional but strongly recommended for all orders. Coverage is provided through XCover and protects eligible packages against loss, theft, or damage during transit.

Customers who purchase Shipping Protection may be eligible for a replacement item (if available in stock) or a refund once the claim has been reviewed and approved by the insurance provider. Claim processing times may take approximately 2–3 weeks. Final claim decisions are determined by the insurance provider, and customers will be notified once a resolution has been reached.

Shipping Protection may be added after an order is placed only if the shipping label has not yet been purchased. Customers must contact us by email with their order number prior to label creation in order for coverage to be added.

To initiate a claim, customers must provide all requested documentation, including but not limited to:
• Order number
• Clear photographs of damaged item(s)
• Photographs of all original packaging and shipping materials
• Photos of the shipping label and outer packaging
• A written description of the issue
• A police report for stolen package claims

Customers are required to retain all original packaging, damaged items, and shipping materials until the claim has been fully resolved. Failure to retain packaging or provide requested documentation may result in claim denial by the insurance provider.

If Shipping Protection is not purchased, customers are solely responsible for filing any claims directly with the shipping courier for lost, stolen, delayed, or damaged packages. We do not file courier claims on behalf of customers who did not purchase Shipping Protection.

Please note that many shipping couriers automatically include limited coverage of up to $100. Any claims related to this courier-provided coverage must be handled directly between the customer and the courier. We do not manage, assist with, or process courier insurance claims for uninsured orders.

By completing your purchase, you acknowledge and agree to these Shipping Protection terms.

 

9. FREEBIES & PROMOTIONS

  • Free items must be added to cart at checkout
  • We cannot add freebies after an order is placed
  • Freebies are not eligible for replacement or refund
  • Discount codes must be applied at checkout

10. ORDER COMBINATIONS

Due to system limitations and order volume:

  • We do not guarantee order combining
  • Combining orders is at our discretion only

11. CUSTOM PRODUCTS
We no longer accept requests for custom products.

A “custom product” is defined as any product, scent blend, modification, substitution, or request that is not already listed and sold as-is on our website. Customers will receive exactly what appears on their order confirmation. We do not make exceptions.

The notes section at checkout is not to be used for custom requests and will only be reviewed for sample set selections where applicable. Any requests left in the notes section for customizations, substitutions, special blends, or formula changes will not be honored.

Example: A request for Cielo Intense blended with Sugar Cookie would be considered a custom product if that blend is not offered by us as a listed product. Because it is not a product we carry, it will not be created.

It is the customer’s responsibility to review our Terms of Service, product listings, and policies before placing an order. By submitting an order, you acknowledge and agree that no custom requests will be accommodated and that products will be fulfilled exactly as ordered on the order confirmation. Requests submitted by email, checkout notes, social media, or other forms of communication do not modify the contents of an order unless expressly confirmed by us in writing prior to purchase.

  • A scent performs differently across product types

12. RIGHT TO REFUSE SERVICE, ORDER REVIEW & FRAUD PREVENTION

We reserve the right to refuse service to anyone at any time for any lawful reason.

This includes:

  • Suspected fraud or unauthorized transactions
  • Chargeback abuse or dispute history
  • Harassment or abusive behavior
  • Violation of store policies
  • False or misleading information
  • Orders flagged by fraud detection systems

13. ORDER REVIEW & VERIFICATION

All orders are subject to review.

We reserve the right to:

  • Request ID or verification documents
  • Place orders on hold
  • Cancel high-risk orders
  • Refuse shipment if verification is not completed

14. ORDER LIMITATIONS

We reserve the right to:

  • Limit quantities per customer or household
  • Cancel suspicious or reseller orders
  • Refuse future service

15. CHARGEBACK & DISPUTE POLICY

By placing an order, you agree:

  • To contact us before filing a chargeback
  • That all policies are accepted prior to purchase
  • That all sales are final

We will dispute fraudulent chargebacks using:

  • IP and device data
  • Order and payment records
  • Shipping and delivery confirmation
  • Customer communication history

16. FRAUD & ABUSE CONSEQUENCES

Fraudulent activity or chargeback abuse may result in:

  • Order cancellation
  • Permanent ban
  • Reporting to payment processors
  • Submission of evidence to financial institutions

We reserve the right to pursue further action.

17. POLICY ENFORCEMENT & DISPUTES

By agreeing to these Terms, you waive the right to dispute charges based on:

  • Processing times
  • Shipping delays
  • Scent preferences

You agree to contact support@thepinkladyskincare.com before filing disputes.

18. INTELLECTUAL PROPERTY

All branding, product names, descriptions, and images are the property of The Pink Lady Skincare and may not be used without permission.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Pink Lady Skincare is not liable for:

  • Indirect or incidental damages
  • Product misuse
  • Shipping issues outside our control

Liability is limited to the purchase amount.

20. GOVERNING LAW

These Terms are governed by the laws of the State of Iowa, United States.

21. CONTACT INFORMATION

📧 support@thepinkladyskincare.com
Please allow 3–5 business days for a response.