Refund policy

RETURN & REFUND POLICY

Effective Date: [01/01/2026]
Business Name: The Pink Lady Skincare LLC
Website: www.thepinkladyskincare.com

1. ALL SALES ARE FINAL

Due to the nature of our products, all sales are final.

We do not accept:

Returns
Exchanges
Refunds

This policy applies to all products sold on our website.

SALE & PROMOTION POLICY
Discounts and promotional offers are only valid during the stated sale period. Orders placed before a sale begins are not eligible for the discount and will not be adjusted, refunded, or partially credited once the sale becomes active.

By completing your purchase, you acknowledge and agree to these terms.

2. PRODUCT NATURE DISCLOSURE

Our products are:

Personal care and cosmetic items
Made to order or produced in small batches
Intended for hygiene and topical use

For safety and sanitation reasons, we cannot accept returns once products have been shipped.

3. SCENT & PRODUCT PREFERENCE DISCLAIMER

We do not offer refunds or exchanges based on:

Scent preference
Personal expectations
Product performance perception

Fragrance is subjective and may vary from person to person.

We strongly encourage customers to purchase sample sizes when available before committing to full-size products.

4. ORDER ERRORS

We are not responsible for:

Orders placed incorrectly by the customer
Items selected in error
Duplicate orders

Once an order is submitted, it cannot be modified or canceled.

5. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, you must contact us within 48 hours of delivery.

To file a claim, you must provide:

Photo of the outer shipping box (including label)
Photo of internal packaging
Photo of the damaged or defective item(s)

Failure to provide all required documentation may result in denial of your claim.

Approved claims may be eligible for:

Replacement
Store credit
Resolution at our discretion

6. LOST, STOLEN, OR MISDELIVERED PACKAGES

We are not responsible for packages once they are marked “Delivered” by the carrier.

Customers must file claims directly with the shipping carrier.

All packages include $100 insurance through the courier, and additional documentation may be required for claims.

7. FREEBIES & PROMOTIONAL ITEMS

Free items are not eligible for refund or replacement
We are not responsible for damaged or missing promotional items
Free items must be added at checkout and cannot be added later

8. ADDRESS ERRORS

Customers are responsible for entering the correct shipping address.

We do not issue refunds or replacements for:

Incorrect or incomplete addresses
Orders delivered to the address provided at checkout

9. CHARGEBACK POLICY

By placing an order, you agree to this Return & Refund Policy.

Filing a chargeback for reasons that violate this policy (including dissatisfaction with scent or failure to read policies) may be considered fraudulent.

We reserve the right to dispute all chargebacks with evidence, including: