Shipping Protection

Shipping Protection 

Shipping Protection is optional but highly recommended for all orders. Coverage is provided through Protectly and protects your package in the event of loss, damage, or theft during transit.

If a claim is approved, we will provide either:
• A replacement item (if the item is still in stock)
or
• A refund for the affected item(s).

Please allow 2–3 weeks for claims to fully process through the insurance provider. Once a final decision has been made, we will contact you with the outcome of your claim.

Shipping Protection may still be added after placing your order as long as your shipping label has not yet been purchased. You must email us with your order number so we can note your order accordingly.

To file a claim, we will need:

• Your order number
• Clear photos of the damaged item(s) and packaging
• Photos of the shipping label and box/mailers
• A detailed description of the issue
• For stolen packages: a police report is required

Please keep all original packaging, damaged items, and shipping materials until your claim has been fully completed and resolved. Failure to do so may result in your claim being denied by the insurance provider.

If you do not purchase Shipping Protection, you will need to file directly with the courier for any lost, stolen, or damaged packages. We do NOT file courier claims on behalf of customers who did not purchase Shipping Protection. Some couriers may incorrectly state that the sender is required to file the claim, however this is not true.

All packages are automatically covered up to $100 through the courier, but customers are fully responsible for handling and filing those claims directly with the shipping carrier if Shipping Protection was not purchased.

Unfortunately, without the required information we cannot process or assist with your claim, as this is required by the insurance provider.

By purchasing Shipping Protection, you agree to these terms.